24.12.06

SingNet Saga, a TRUE story (SingNet, once again lets another customer down)

I do not want to sit in front of a computer only to see a "Page Cannot Be Displayed" message comming out here and there while surfing the net. Its really annoying, and dissapointing to think that we pay people who do not give 100% of what they promised. I'm convinced to switch over to Starhub MaxOnline. (Insert farewell message to SingNet here).

Here is the proof of the downtimes (using Command prompt "ping" command) [192.168.1.254 is the local modem, accessable only by the family using the modem only]:
C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=9ms TTL=255
Reply from 192.168.1.254: bytes=32 time=8ms TTL=255
Reply from 192.168.1.254: bytes=32 time=6ms TTL=255
Reply from 192.168.1.254: bytes=32 time=8ms TTL=255
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 9ms, Average = 7ms

Now here is another downtime, which occured 20 minutes after the above one.

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 192.168.1.254: bytes=32 time=13ms TTL=255
Reply from 192.168.1.254: bytes=32 time=8ms TTL=255
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 13ms, Average = 10ms

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=9ms TTL=255Reply from 192.168.1.254: bytes=32 time=7ms TTL=255Reply from 192.168.1.254: bytes=32 time=3ms TTL=255Reply from 192.168.1.254: bytes=32 time=8ms TTL=255
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 9ms, Average = 6ms

Here is yet another recorded downtime (occured 5 minutes after the one before this) that occured today (24 Dec)

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.254: bytes=32 time=1753ms TTL=255
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),Approximate round trip times in milli-seconds: Minimum = 1753ms, Maximum = 1753ms, Average = 1753ms

C:\Documents and Settings\Nicholas Kwan>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=7ms TTL=255
Reply from 192.168.1.254: bytes=32 time=7ms TTL=255
Reply from 192.168.1.254: bytes=32 time=4ms TTL=255
Reply from 192.168.1.254: bytes=32 time=7ms TTL=255
Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 7ms, Average = 6ms

Other than that, there are 4 other unrecorded downtimes (2 detected by Google, Blogger while writing this post). So SingNet/SingTel, is this your Christmas Eve present for one of your customers? Its NOT very amusing, its very incovenient. Even if you unintendedly do this (which you probably do), please let your customers be heard.

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